We randomly survey clients after settlement, we have settled some 8,000 + home loans and now have over 1,000 responses. We are thrilled to advise we have a 95% satisfaction rating over this large base. We break these numbers down below.
In the survey we ask about how will we rated in areas such as
* Understanding the process
* Our knowledge
* Courtesy
* Communication
* Quality
* Keep informed
* Would you recommend us (959 say definitely)
Our proudest feedback lies in the fact that over half of clients we write loans for are referred by existing clients!